How Scout replaced 30+ minutes of daily manual tracking for an 8-rep solar sales team communicating over iMessage.
The team manager was manually counting appointment confirmations and verified completions from a group iMessage thread every day. Metrics were inconsistent, time-consuming to compile, and often delayed. Reps had no visibility into where they stood until a manual update went out.
Based deployed Scout directly into the existing group chat. No new apps, no dashboards to check, no behavior change required from reps.
I just wanted it to run our text thread. And so it happened.